Frequently Asked Questions

How do I check my account details online?

If you hold shares in a company that allows shareholders to view details of their account online, then the option will appear on the Shareholder Services Online Menu. Follow the on-screen instructions to view your account.

If this option is not shown, contact our Shareholder Helpline and we will be happy to help.

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How do I change my address?

Please download the Change of Address form and send it to Capita Registrars, quoting:

• Name(s) the company(ies) in which you hold shares
• Your name and address as it is recorded on the Register of Shareholders
• Full details of both your old and new addresses
• Your investor code (which can be found on your share certificate or dividend counterfoil)

Please note that the form must be signed by all the shareholders where indicated.
In the case of a corporate shareholder, the Change of Address form should be signed by the appropriate authorised signatory and the capacity of the signatory must be stated.
If you are unable to download the form, please contact our Shareholder Helpline (see right) and we will send you a form. You may also advise us of your new address in writing providing all the required information is supplied.

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Can I change my address online?

Some companies allow their shareholders to change their address details via our online services. If you hold shares in a company which provides this service then the option will appear on the Shareholder Services Online Menu. Simply follow the on-screen instructions.

If this option is not shown on the menu then the company in which you hold shares does not provide this service.

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Can I receive my dividend straight into my bank account?

Yes, filling in a Dividend Mandate form ensures that you receive your dividend on the payment date to a bank account of your choice. This minimises the risk of misappropriation and means you do not have worry about paying in a cheque.

Download the Dividend Mandate form and send it to Capita Registrars, stating:

• The name of the company in which you hold shares.
• Your name as it is recorded on the Register of Shareholders.
• Your investor code (which can be found on your share certificate or dividend counterfoil).

Please note that the form must be signed by all the shareholders where indicated.

In the case of a corporate shareholder, the Change of Address form should be signed by the appropriate authorised signatory and the capacity of the signatory must be stated.

If you are unable to download the form, please contact our Shareholder Helpline (see right) and we will send you a form. You may also advise us of your new address in writing providing all the required information is supplied.

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Can I change or add a dividend mandate online?

Yes, filling in a Dividend Mandate form ensures that you receive your dividend on the payment date to a bank account of your choice. This minimises the risk of misappropriation and means you do not have worry about paying in a cheque.
Download the Dividend Mandate form and send it to Capita Registrars, Ireland, stating:

• The name of the company in which you hold shares.
• Your name as it is recorded on the Register of Shareholders.
• Your investor code (which can be found on your share certificate or dividend counterfoil).

Please note that the form must be signed by all the shareholders where indicated.
When completing the form, please take particular care that the Bank Sort Code, Bank Account Number and Roll Number (if your account is held at a Building Society) are correct. The completed form must then be stamped by the Bank/Building Society to verify the details stated are correct. The form should then be sent to Capita Registrars for processing.
In the case of corporate shareholders, the Mandate form must be stamped by your Bankers, and must have been signed by the appropriate number of authorised signatories. The capacities of the signatories must be stated.
Alternatively, if you are unable to download the form, please contact our Shareholder Helpline and we will send you a form.

NOTE: Some companies allow their shareholders to elect to receive their entire dividend in a limited number of different currencies.  Please note FAQ on having a dividend paid in a different currency

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How do I replace a lost share certificate?

Write to Capita Registrars, Ireland to notify us that the share certificate(s) is/are missing.
You should state:

1. Name of the Company in which you are a shareholder.
2. Your full name and address, as recorded on the Register of Shareholders.
3. If possible the number(s) of the certificate(s) that is/are missing.
4. Your investor code (which can be found on your share certificate or dividend counterfoil)

If you do not know the number(s) of the missing certificate(s) please provide the number(s) of the certificates still in your possession. Please also state if the certificate(s) is/are lost or stolen. Your letter must be signed by at least one of the shareholders. We will send you a formal Letter of Indemnity for completion.
The Letter of Indemnity should be signed and returned to Capita Registrars, Ireland together with two original utility bills, not more than 6 months old.  If you are unable to provide these please supply one document from list A and one document from List B. Where a document appears in List A and List B, it may only be used as one source of evidence and it may not be used to verify both the name and address. The form must be signed by at least the first named shareholder where indicated.

List A
(i) A Current signed Irish Passport
(ii) A current full Irish / EU driving licence
(iii) A benefits book or original notification letters from the relevant benefits agency confirming the right to benefits
(iv) Residence permit that is issued by the Department of Foreign Affairs to EU Nationals on sight of their own country passport
(v) Most recent Revenue Commissioners Notice of Coding for Income Tax purposes or some other Inland Revenue notification (excluding P45 and P60)

List B
(vi) A utility bill or bank statement (except mobile phone bill) which is not more that 3 months old
(vii) A current full Irish / EU driving licence
(viii) Confirmation from electoral register / voters roll (Held in local Post Offices, Garda Siochana Stations or Public Libraries
(ix) Local authority tax bill (valid for the current year), council rent card or tenancy agreement, benefits books
(x) Solicitor’s letter confirming recent house purchase or land registry confirmation together with documentary evidence of the previous address.

If you wish to sell your shares, some Stockbrokers will accept the completed Indemnity as cover for the missing certificate.
An administration fee of €75.00, including VAT, will be charged for the work involved in updating the register to reflect that the certificate(s) is/are missing and for issuing the Letter of Indemnity. A cheque for the relevant amount, made payable to Capita Registrars (Ireland) Limited, should be sent with completed indemnity form.  If the certificate(s) is/are found after the Letter of Indemnity has been issued, the administration fee will still apply.
Please note that any transfers/sales using a certificate as cover where the certificate has been reported lost/stolen will be rejected, unless the Letter of Indemnity is returned with a letter confirming that the certificate has been found and enclosing payment for the administration fee. The register will then be amended to reflect that the certificate(s) has/have been found.
Note that the Indemnity form must be counter-signed by an insurance company or bank.
Where the value of the missing shares is under €125 all fees will be waived.
Once the completed Letter of Indemnity, supporting documentation and cheque for the relevant fees are returned to Capita Registrars, a replacement certificate will be issued to the address stated on the share certificate, unless we are instructed otherwise.

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How do I request a replacement Tax Voucher?

Please write to Capita Registrars, Ireland giving:

• The details of the Tax Voucher that you want replaced.
• The name of the Company in which you are a shareholder.
• Your full name and address.
• Dividend payment date(s).

Our fee for issuing replacement Tax Vouchers is €31.25 for the first voucher, and a further €12.50 per subsequent voucher. These fees apply per Company. A cheque for the relevant amount, made payable to Capita Registrars (Ireland) Limited, should be sent with your request.

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How do I request a replacement Dividend Warrant?

Please write to Capita Registrars, Ireland giving:

• The details of the dividend warrant that you require us to replace.
• The name of the Company in which you are a shareholder.
• Y our full name and address.
• If the value of the original warrant is
• under €50, a fee of €9.38 applies
• If the value of the warrant is between € 50.00 – 150, a fee of € 25.00 applies
• If the value of the warrant is over € 150.00 a fee of € 50.00 applies
• These fees apply per Company. A cheque for the relevant amount, made payable to Capita Registrars, Ireland Limited, should be sent with your request.

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I have an Irish Pound Dividend Cheque - what should I do?

Please return any uncashed Irish Pound cheques to Capita Registrars to obtain a replacement in Euro. The relevant replacement fee will apply.

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How do I transfer shares?

In order to carry out a private share transfer, please download and complete the Stock Transfer Form, arrange for payment of Stamp Duty to Revenue if appropriate and then send it to Capita Registrars with the share certificate(s) covering at least the number of shares to be transferred.

The form will need to show the following information:

• Full name and address details for both transferor (the old owner(s)) and transferee (the new owner(s)).
• Signature(s) of all the transferor(s).
• The name of the Company in which the shares are held.
• The type of share (for example Ordinary Shares), amount to be transferred in both words and figures.
• The date of transfer
• Stamp duty paid or exemption claimed

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How do I advise Capita of the death of a shareholder?

Dependent upon the type of shareholding, we require certain documentation to register the death of a shareholder. Please write to us stating:

• Full name of the shareholder, as shown on their share certificate.
• Name of the company in which they hold shares.

If the account was held solely in the name of the Deceased:

• Original or Court Attested Copy of an Irish Grant of Probate or Letters of Administration.
• For English, Northern Irish, Welsh and Scottish residents, an Original or Court Attested copy of an Irish Grant of Probate or Letters of Administration.
• Alternatively, if Irish Probate (or the equivalent) is not being sought due to the small value of the estate, you can apply in writing to use our Small Estate Procedure, which is discretionary.

If the account was held jointly with another person then enclose:

• Original Death Certificate.
• Share certificate(s) for amendment.

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What is Dividend Withholding Tax?

In general, dividends paid and other distributions made by Irish resident companies are liable to a Dividend Withholding Tax (DWT) at the standard rate of Income Tax 20% as at January 2002. Where it applies, DWT is deducted by the company from the gross dividends paid in cash or as new shares issued in lieu of the cash dividend and is paid over by the company direct to the Revenue Commissioners.

Exemptions can be obtained by Non-Residents of Ireland and certain categories of Irish resident shareholders. You should refer to your tax adviser or the Irish Revenue Commissioners for further information.

DWT Section
Office of the Revenue Commissioners
St Conlon's Road
Nenagh
Co Tipperary
Ireland

Telephone: +353 67 33533
Fax: 067 33822
Email: infodwt@revenue.ie
Web: www.revenue.ie

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How do I apply for a change of name?

Private Shareholders

Please write to Capita Registrars, giving:

• The name(s) of the company(ies) in which you hold shares.
• Full details of both your old and new names.
• Your Investor Code - which can be found on your share certificates or dividend counterfoil.
• An original Marriage Certificate or Deed Poll

Or

• A copy of a Statutory Declaration if it bears both your old and new signatures.
• To revert to your maiden name after divorce we require a copy of the decree absolute together with your marriage certificate.

Or

• A copy of the decree absolute together with your birth certificate if the marriage certificate is not available.

Please ensure that you give your old name in exactly the form in which it is recorded on the Register of Shareholders - this can be seen on your share certificate or dividend counterfoil.

Corporate shareholders

Please write to Capita Registrars enclosing an original or certified copy of the Certificate of Incorporation on Change of Name.

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If I transfer the shares Aer Lingus shares I received on flotation can the transferee still get the Loyalty Bonus?

A. Holders of Offer Shares acquired in the Intermediaries Offer or the Employees Offer, who hold such shares for a continuous period of one year from Admission, will be eligible to receive at the end of that year one Bonus Share for every 20 Offer Shares. Persons who dispose of or transfer the beneficial interest in their Offer Shares will not receive the Bonus Shares in respect of these transferred shares. There are exceptions to this, as set out in the Special Certificate (click here to download). If applicable this Special Certificate should be completed by the transferee, sworn before a commissioner for oaths and forwarded to Capita Registrars.

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How do I make a Nationality Declaration once Aer Lingus shares are transferred to me?

The person(s) to whom the Aer Lingus shares are transferred should complete the attached Nationality Declaration Form (click here to download) and forward it to Capita Registrars together with the stock transfer form transferring the shares.

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How do I buy and sell shares?

If you would like to place a trade over the telephone please call lo-call 1890 946375 (Mon-Fri 8am-4.30pm).

If you would like to place a trade online log onto www.capitadeal.com.

How can I elect for my dividend to be paid in another currency?

Some companies allow their shareholders to elect to receive their entire dividend in a limited number of different currencies. Where the dividend paying company offers this facility certificated shareholders (and CREST members, where currency elections are not available via CREST) , must complete a Dividend Currency Election Form, signed by all registered shareholders and return it to Capita Registrars, PO Box 7117, Dublin 2, Ireland. The form should be received prior to the currency election closing date of the dividend to which you are applying for a currency election. Your account will be updated and the mandate will stay in place until cancelled or you submit another currency election form or until the facility is withdrawn by the issuing company.

Where currency elections are available in CREST you should follow the instructions available from Euroclear UK and Ireland Limited.